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    • Kaizen
    • Our Events & Registration Form
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Daily Archives: November 30, 2017

Improving Customer Service Should Be #1 On Your Process Improvement Projects

BlogBy adminNovember 30, 2017

Improving Customer Service Should Be #1 On Your Process Improvement Projects Customers tend to be highly sensitive to negative reactions from your service team, especially when something goes wrong. This can include a representative’s tone of voice on the phone, an abrupt email or social media response, or even body language during an in-person encounter.…

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